Basic email support is a very inexpensive support option and should be
thought of more as a way to support our development of MySQL than as
a real support option.
At this support level, the MySQL mailing lists are the preferred
means of communication. Questions normally should be mailed to the primary
mailing list (mysql@lists.mysql.com) or one of the other regular
lists (for example, mysql-win32@lists.mysql.com for Windows-related
MySQL questions), as someone else already may have experienced and
solved the problem you have. 2.2 Poser des questions et rapporter des bugs.
However, by purchasing basic email support, you also have access to the
support address mysql-support@mysql.com, which is not available as part
of the minimal support that you get by purchasing a MySQL license.
This means that for especially critical questions, you can cross-post your
message to mysql-support@mysql.com. (If the message contains sensitive
data, you should post only to mysql-support@mysql.com.)
REMEMBER! to ALWAYS include your registration number and
expiration date when you send a message to
Basic email support includes the following types of service:
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If your question is already answered in the manual, we will inform you of the
correct section in which you can find the answer. If the answer is not in
the manual, we will point you in the right direction to solve your problem.
-
We guarantee a timely answer for your email messages. We can't guarantee
that we can solve any problem, but at least you will receive an answer if we
can contact you by email.
-
We will help with unexpected problems when you install MySQL from a
binary distribution on supported platforms. This level of support does not
cover installing MySQL from a source distribution. ``Supported''
platforms are those for which MySQL is known to work.
4.2 Systèmes d'exploitation supportés par MySQL.
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We will help you with bugs and missing features. Any bugs that are found are
fixed for the next MySQL release. If the bug is critical for
you, we will mail you a patch for it as soon the bug is fixed. Critical
bugs always have the highest priority for us, to ensure that they are
fixed as soon as possible.
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Your suggestions for the further development of MySQL will be
taken into consideration. By taking email support you have already
helped the further development of MySQL. If you want to have
more input, upgrade to a higher level of support.
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If you want us to help optimize your system, you must upgrade to a
higher level of support.